Glaston’s operations with the Brazilian subsidiary were discontinued in February 2021. During the scale-down of operations, securing support for the customers in their various business needs was put as a key priority.
Providing regional customer support and global expertise through an agent network and dedicated service partners was considered to be the right way forward in the South America region.
What will change in customer service going forward?
As of June 2021, Machine Market for glass (MM4Glass) will be the first point of contact for new machine sales throughout Glaston’s Heat Treatment and Insulating Glass technologies product portfolio. MM4Glass will be supported by Glaston’s regional Americas sales organization where needed.
See also: CareyGlass buys Glaston‘s 2,500th glass lifting machine
As of July 2021, LatamGlass will become Glaston’s authorized service provider and part of Glaston’s global service network in providing services for Glaston’s Heat Treatment product portfolio. However, spare parts to customers in South America will continue to be delivered from Glaston America Inc., and Glaston’s regional Americas services organization will support LatamGlass when needed.
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