Digital support with Lisec.eye: This eye sees everything

10/08/2019 | Print view

With the help of Lisec.eye, processors can show the Lisec service technician a problem directly via the video function. - © Lisec — © Lisec

With the help of Lisec.eye, processors can show the Lisec service technician a problem directly via the video function.

Increasing digitalization not only opens up smart opportunities for glass processors applications for production, but also for services. With Lisec.eye the supplier from Austria presents not only an intelligent, but above all also a fast way to prevent or shorten a machine standstill. The following article will tell you exactly how this works.

With the new Lisec.eye live support system, on-site troubleshooting at the customer's site can be made much easier - without expensive service calls from external technicians or, ideally, without downtimes, according to the developers.

"Show me what you mean and I'll show you how it works," is how Lisec's new online service can be summarized in one sentence. Using apps and video conferencing, you can get a handle on machine difficulties in no time at all. This allows the processor to communicate directly from the workshop or production hall with the technical specialists at Lisec headquarters, showing them the machine or the respective detail that is not working.
They then immediately receive the right instructions from the specialists to remedy the problem and get the machine and production going again.

If, however, it should not work to solve all errors in this way, a technician is immediately assigned to provide on-site assistance. The technician already knows what's wrong and can solve the problem faster, because he doesn't have to search for the causes for long.

Another example how the man on the machine can detect and solve the problem

The Lisec.eye app can load processors onto laptops, tablets and smartphones. Important: The devices must be video compatible. Once the service number and login data have been received and an Internet connection has been established, troubleshooting can begin using video conferencing. Using the video function, the processor can show the problem live to the technician via Lisec.eye and tackle the solution steps immediately on the machine.

The problem solving is facilitated by various features: The Lisec.eye "Whiteboard" offers the possibility to make a screenshot on which the technician can draw in the sources of error or support the solution with markings and drawings.

At the same time, the technician can instruct the man at the machine which steps are necessary to remedy the problem. This helps to shorten downtimes, because often no service employee has to travel to the machine in this way.

In the service portal "myLisec", all service tags including status, technician requirements, service-relevant documents and a list of the machines, including access to the e-plans and operating instructions and to the software products are also documented in the service portal "myLisec".eye. Lisec.eye is also functional with low bandwidths in mobile radio, as the video function is optimized accordingly.
www.lisec.com